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Management report
Outlook for 2013
The eurozone is forecast to remain in recession throughout 2013.
Indeed, government cuts already made or in the pipeline entail
a risk that the recession may even intensify, leading in turn to a
downward spiral of falling tax revenues and simultaneous rises in
social security spending. However, during the second half of 2013,
or 2014 at the latest, there is likely to be a relaxation of these tight
fiscal policies. In view of the fact that the eurozone remains Aus-
tria’s most important trading area, the country’s 2013 growth has
been cautiously estimated at 0.5 per cent. For Tyrol, whose econo-
my has thus far proven very robust throughout the crisis, the com-
ing year is also expected to be a challenging one.
In 2013, Raiffeisen-Landesbank Tyrol AG will continue to focus on
sustained customer orientation as a key success factor, in so doing
giving special attention to risk- and revenue-optimised retail bank-
ing. This will enable us to achieve modest growth. We shall be fo-
cusing on an intensification of service business with both private
and business customers, aiming in particular to significantly ex-
pand our insurance activities. In individual retail banking we shall
continue the quality offensive launched last year and intensify our
collaboration with the Tyrolean Raiffeisen banks.
Enhancing our customers’ satisfaction with the services we pro-
vide will remain one of our most important objectives over the com-
ing year. Here we shall be paying particular attention to the needs
of the Tyrolean Raiffeisen banks, who are both our owners and our
most important customers. The aim is to optimise the support ser-
Innsbruck, 18 February 2013
The management board of Raiffeisen-Landesbank Tirol AG
Dr Hannes Schmid
Management board chairman
Reinhard Mayr
Management board director
Dr Thomas Bock
Management board director
vices we provide for the sector and expand the individual sales and
operations advice available to banks. Through the reorganisation
of our structures and processes, we are simplifying our internal
processes and boosting our departments’ productivity via a strate-
gy of concentration.
Ensuring rapid response times and flexibility are among the great-
est challenges in a rapidly changing industry. A key factor in de-
livering on these fronts is our dedicated workforce, for whom we
provide targeted support and training. Our employees are vital in
differentiating us from our rivals and thus underpinning the suc-
cess of RLB Tyrol AG. As one of the most attractive employers in
Tyrol we ensure that we provide high-quality vocational training,
while also promoting the continuing education of young people
through our highly successful trainee offensive.
We rely on the judicious entrepreneurship of our senior executives
and plan any necessary changes together. We aim to build on the
progress made over recent years in boosting productivity by rais-
ing all our employees’ awareness of cost- and income-related is-
sues.
Together with the Tyrolean Raiffeisen banks, we at Raiffei-
sen-Landesbank Tyrol AG, the lead bank for Raiffeisen Banking
Group Tyrol, are confident of maintaining our market leadership
during 2013 and indeed enhancing our position as Tyrol’s clear
number one.